FAQs
Yes, we ship internationally, including to the USA. You can view all available delivery destinations, shipping options, and costs on our Shipping Policy page.
The delivery charge depends on the speed you choose and the item you have ordered. With a number of options available, you can choose the ideal selection to suit you. We offer FREE UK SHIPPING on all orders over £200 (subtotal).
You can view all available delivery destinations, shipping options, and costs on our Shipping Policy page.
We want to deliver your fantastic new product to you as soon as possible. If an item is in stock, we aim for 2 – 3 working days. We only use trusted and secure carriers so you can be sure that your product is in safe hands through every step of the process.
Yes, we offer express shipping options to the USA. Please visit our Shipping Policy page for full details on delivery times and costs.
Orders selected for collection can be picked up from: Unit 2, Near Bank Park, Near Bank, Shelley, Huddersfield, HD8 8LS
Once your order has been dispatched, you’ll receive a confirmation email with tracking details. We recommend checking your tracking link directly or using the Royal Mail app for the most up-to-date delivery information.
To place an online order you will need to supply a credit or debit card to charge for the cost of your purchase. We accept all major cards including Visa Debit, Visa Credit and Mastercard.
All prices on our website are displayed in GBP. If you’re ordering from outside the UK, your bank may convert the total into your local currency (for example USD), which can make the charge appear higher due to exchange rates and bank conversion fees.
While it is possible to check out without creating an account, it is beneficial to create one so you can keep track of your orders. Opting in to our mailing list also allows us to keep you abreast of new, exciting additions to our product selection and offers.
Once your order has been despatched, it can no longer be cancelled. If it has not yet been despatched, we may still be able to cancel the order, depending on where it is in the despatch process. Please contact customer services for more help.
Yes, we offer a discount for new customers. Use code NEW10 at checkout to receive your discount.
Yes, all of our products are CE marked or CPNP approved where applicable, in line with regulatory requirements.
Access to online training is typically sent within 2–3 working days of purchase.